Welcome to CHAANA, operated by C AND A HOLDINGS (PVT) LTD (“Company”, “we”, “us”, or “our”).
These Terms & Conditions and Privacy Policy (“Terms”) govern your access to and use of our website, www.chaana.lk (“Website”), and apply to all products and services made available through the Website.
By accessing, browsing, registering with, or purchasing from the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website.
The Website is provided for customers to browse our products, obtain information, place orders, and access services offered by the Company.
You agree to use the Website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the Website.
Where you create an account, you are responsible for maintaining the confidentiality and security of your account credentials, including your username and password.
You must not disclose, transfer, or otherwise make your login credentials available to any third party. You are responsible for activities carried out through your account where such activities result from your failure to maintain the confidentiality of your credentials.
We respect your privacy and are committed to handling your personal information responsibly.
We may collect personal information that you voluntarily provide to us in connection with your use of the Website, including when you:
You may browse certain areas of the Website without registering an account or directly providing personal information.
We take reasonable and appropriate measures to protect personal information in our possession against unauthorized access, alteration, disclosure, misuse, loss, destruction, or other unauthorized processing.
We maintain appropriate data collection, storage, and processing practices and implement reasonable security measures designed to safeguard customer information.
However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
The Company reserves the right to amend, update, or revise this Privacy Policy from time to time.
Any changes will be published on the Website. The updated version will take effect upon publication unless otherwise stated.
Customers are encouraged to review this page periodically to remain informed of any changes to our privacy practices and policies.
We aim to ensure that our customers receive a satisfactory shopping experience. Where an exchange is requested, the following conditions shall apply:
Failure to comply with the applicable time limits or procedures may result in the exchange request being declined.
Customers must contact us through the same communication platform used to place the original order, which may include:
Customers should provide the relevant order details and clearly communicate their exchange request.
Once the exchange request has been reviewed, our Exchange Team will provide the customer with the applicable return instructions.
The product must be returned using Registered Post or an approved Courier Service, in accordance with the instructions provided by our team.
After dispatching the product, the customer must provide a clear photograph or other acceptable proof of the postal or courier receipt within 2–3 working days through Facebook, Instagram, WhatsApp, or the Website.
Upon receipt of the returned package, a representative of the Company will notify the customer.
Subject to the applicable exchange conditions and product availability, the customer may then select another product or an alternative size.
An exchange is not considered completed until the returned product has been received and processed by the Company.
Where the replacement product selected by the customer has a higher selling price than the original product, the customer shall be responsible for paying the difference before the replacement is dispatched.
Where the replacement product has a lower selling price than the original product, the difference shall not be refunded. Instead, the applicable balance may be deducted from the customer's next purchase.
A separate delivery fee will be charged for the shipment of the exchanged product to the customer.
The applicable delivery charge shall be payable by the customer unless otherwise agreed by the Company in writing.
Gift cards and vouchers issued by the Company are subject to the following conditions:
Gift cards and vouchers may be subject to additional conditions communicated at the time of issuance.
The Company reserves the right, where reasonably necessary, to amend these Terms, policies, procedures, and conditions
