EXCHANGE

You have 7 days from the delivered date to request an exchange for the online purchased style/s.

Style must be in original condition, tags intact.

Items on Sale/Promotions or discounts cannot be exchanged once sold.
For hygiene reasons, items such as bodysuits cannot be exchanged or returned.

You can exchange your item’s size or colors or get an exchange code to place a new order for a new style.

Showroom exchanges are allowed on prior confirmation from GFlock Online Store.(Refer below for more info)

The online exchange process takes 7-10 working days.

 

REFUND

In the unlikely event that any items you have ordered from us are damaged or defective, or if the item delivered is different from what you had ordered will only be accepted for a refund and the courier will be arranged at no charge.

We aim to process all refunds within 7 working days of receiving your parcel at our warehouse

Refunds can only be made as follows,

Paid Orders - Refund will be made to the card used for the original order

You will receive a refund confirmation via email once the refund process is completed

Refunds will usually clear into your account within 3-5 working days, however, this can vary according to the bank.